Quotes

Quotes are good for 30 days unless stated otherwise but are subject to seeing final artwork to confirm an estimate. Prices subject to change based on material and labor. Projects will be re evaluated after 6 months.

Pricing

Wholesale and retail pricing is based on exclusivity, frequency of order, and number of units. Wholesale customers must spend an average of $20,000 per year and this does not include contract printing. Our design fee is $35.00 per hour. If files are not print-ready for product, there will be a charge to get them production ready with a one hour minimum if any changes need to be made.

• Once you have established credit with us, there can be a 30 day net set-up excluding product development and custom design orders.
• All credit card charges will be charged an additional 2.9% per transaction.
• All returned checks will be charged a $30.00 fee.
• Archived screens are $45.00 per screen.  These screens will be held for 12 months.  

Rush Fee

The rush order fee is a flat rate of $50.00. In addition, there is a 25% fee for any order requiring less than 6 business days, less than 2 days 50% and next day 100% markup.  This excludes uniforms, which require a  3 to 4 week turn around and a 30% rush fee for a 2 week turn around.

Delivery Fee

Local customers are responsible for picking up projects when complete.  We understand on occasion it may be necessary to arrange for delivery.  We charge a minimum delivery fee of $25.00 plus the current Washington state mileage reimbursement rate of $0.54 per mile (as of January 1, 2017). If you would like your item shipped to you, shipping charges vary based on weight, size, and to where they are being shipped to, and will be included on your invoice.

Under/Over Run/Damages

Although we do not anticipate any mistakes with our printing services, with customer provided apparel, please allow up to 5-7% waste depending on the quantity of the order. If we can replace the damaged apparel, we will replace and reprint at no cost.  However, if we do not have access to the customer provided apparel, there will be no charge for the printing services on the damaged apparel.  Customer can provide replacement apparel pieces and we will gladly process the order to completion.

Return/Refund Policy

We will gladly replace merchandise or provide a refund if the order has shortages or damages.

• Claims for damages or shortages must be made within 10 days of receiving the order.
• Custom designed products may not be returned. All sales are final.
• All returns require a Return Authorization. Email us at support@fittedsupply.com
• Customer is responsible for return shipping cost.
• Items damaged by customers are non refundable. This includes items improperly cared for. (See FAQs below for proper care instructions.)

Send returns to:

Fitted Supply

Attn:  Returns

1020 S 344th Street, Suite 210

Federal Way, WA 98003

Out of Stock Items

Any items that are not stocked locally, or do not meet our minimum requirements could incur a shipping fee, which the client will be subject to pay. We will let you know before we place your order if there will be any shipping charges. Fitted Supply will not be responsible for items which are out of stock. If items are out of stock, or if you are not willing to pay the shipping charges for the specific item, we will do our best to find a replacement and get it approved by you before using it.

Minimums

For screen printing services, there is a minimum of twelve units for work produced unless this is an ongoing order and client has made prior arrangements (i.e. paid to archive screen).  For smaller order quantities, we offer other printing options, please contact us for details.

Embellishments

All embellishments are custom made/unique to the customer at the time of the project.  We cannot guarantee that each item will be exactly the same.

Giving Due Attention To The Proof Provided

Once you receive the proof , review it in detail. Please give special attention to: the design, grammar, and colors. Only 2 modifications can be made to the proof.  If the client exceeds two modifications per design the client will be charged our design fee as stated above under Pricing.  Once you have made any necessary changes to your proof, return it to us via email with your approval. This is your approval to have us move forward.

Review The Details Of Your Order Confirmation

After your proof has been returned to us, you will receive an order confirmation. Again, please review the information carefully. If all the information is correct, return it to us and we will begin the production process.

NOTE: Once an order has been approved and confirmed it may not be canceled for any reason.

Providing Correct Shipping Information

Your order will be produced and shipped within 15 to 20 business days after final proof approval. We cannot be held responsible for lost merchandise or delays in shipping caused by inaccurate address information, U.S. Customs procedures, the misrouting of your package by FedEx, UPS, or undeliverable shipping addresses.  If you require shipping insurance this must be communicated with the parameters of your order.  We will provide an estimate for this service with your quote.

Product/Brand Development

Apparel Samples

Fitted Supply is pleased to offer apparel samples when available. These samples will need to be paid for when the sample order is placed. Customers will incur all apparel sample and shipping costs.

All samples are limited to one piece per style, color and size. Please email us at support@fittedsupply.com or call 253-719-8530. We are happy to help!

Fabric Dyeing

Because of the variability of the dyeing process, we cannot guarantee perfect continuity of shade across all styles or from one order to the next.

Labeling/Re-Labeling

We can add, remove or change custom labels for you.  We offer a variety of labeling services including installing custom, brand and woven labels.  

Research and Development

We have access to both domestic and overseas manufacturers and can provide research and development services as needed.  This is service is billed hourly at a rate of $35.00 per hour.

The Client’s Responsibility

Legal ownership of any and all logos trademarks and copyrights.

By submitting your design to Fitted Supply, you warrant that you have the legal right to reproduce (or have reproduced) any logos or other images associated with your order. You also certify that the production of any images you submit does not infringe on any other company's rights.

FAQs

Custom Socks

Why are these items thinner?

They are heat pressed with a special machine that puts pretty much any design on the sock. Therefore the padding is compressed a bit. After a few wash/dry cycles, they should be back to feeling extra fluffy.

Will they wash off?

They will NOT wash off. We recommend washing with cold water (do NOT use bleach) inside out and hang‐dry.

There are some white spots, why?

The process is not perfect, and the heat press might cause some wrinkles while the design is being put on.

Are the custom Nike Elites authentic?

They are 100% authentic Nike Elite Socks customized through our process.

Custom Apparel

How should my apparel be washed?

Please review the inside label of your apparel for proper care. Do not use bleach or fabric softeners, and tumble dry on low heat to prevent fading. Do not iron printed areas, and do not dry clean. We also recommend washing items inside out to prevent further wear of printed designs.

Will my apparel shrink?

We only use high quality manufactured, name brand items to minimize shrinkage. However, as with all garments, you should plan on some shrinkage after the first few washes. On average, items  shrink between 5 and 7%.

Will my design wash off?

Screen printed designs will last for the entire useful life of the shirt. The design will show wear and fading at around the same rate as the garment- which usually spans several years.

What is the difference between 50/50 and 100% Cotton fabrics?

50/50 fabrics weigh less, tend to wrinkle less, and the polyester tends to be more durable. 100% cotton weigh more, and are softer. However, both materials will experience some shrinkage after being washed.

What sizes do you offer?

Many products come in a wide range of sizes, but the color options can become more limited in the specialty sizes. We are glad to special order certain products for you. Do note that with smaller sizes your art may need to be reduced to fit, and this may incur additional setup fees.

Legal Information

Limited Usage Rights

Client has limited use of the designs for the term of the agreement for the scope of the project as both Company and the client intended when they first agreed to do the work.  If the client wishes to obtain exclusive rights of design images, the Company shall provide working files for an additional fee.